These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. 'You' or 'your' refers to the Customer, while 'we', 'us', or 'our' refers to the Remover. These terms can be varied or amended with prior written agreement. Please pay special attention to Clauses 4, 9, 10, 11, and 12, which set out our liability for loss or damage to goods and property.
1. Our Quotation 1.1 Our quotation excludes customs duties, inspections, and government fees but includes liability for your goods subject to clauses 2.2, 3.2, 5.2, 5.3, and Clauses 4, 9, 10, 11, and 12. 1.2
We may adjust prices if:
- The quotation is not accepted within 28 days or work is not completed within three months.
- Costs change due to currency fluctuations, taxation, or freight charges beyond our control.
- Work is requested outside normal hours (08:00-18:00) or on weekends/public holidays.
- Delivery is required above the first upper floor or collection from our warehouse incurs handling charges.
- Additional services are requested, or the site conditions make access difficult.
- Parking fees or other unforeseen charges arise.
- There are delays or external events beyond our control.
- We agree to increase liability limits in writing.
2. Work Not Included in the Quotation
2.1 Unless agreed in writing, we will not:
- Dismantle/reassemble furniture, fixtures, or appliances.
- Take up or lay floor coverings or move items from unsafe lofts.
- Move or store items excluded under Clause 5. 2.2 Our staff are not authorized to perform these tasks. We recommend hiring a qualified professional.
3. Your Responsibility
3.1 You must:
- Declare the value of goods in writing.
- Obtain all necessary permits and documents.
- Be present or represented at collection and delivery.
- Ensure proper signatures on documentation.
- Take steps to prevent leaving items behind or taking items by mistake.
- Protect goods left in unoccupied premises.
- Prepare appliances/electronics for transit.
- Empty and clean refrigerators/freezers.
- Provide a contact address for correspondence. 3.2 We are not liable for costs arising from failure to meet these responsibilities unless due to our negligence.
4. Our Responsibility
4.1 We will deliver goods undamaged, meaning in the same condition as before transportation/storage.
4.2 If we pack goods, we will ensure their safe delivery or storage.
4.3 If we fail, we are liable as per Clauses 9, 11, and 12. 4.4
We are not liable where Clauses 2.2, 3.2, 5.2, and 5.3 apply unless due to negligence or breach of contract. 4.5 If no value declaration is provided, liability is limited as per Clause 9.1. 4.6 Liability amounts are determined by Clauses 9 and 11.
5. Goods Not to be Submitted for Removal or Storage 5.1 Unless agreed in writing, we will not handle:
- Prohibited, stolen, or dangerous items (e.g., gas bottles, firearms, drugs).
- Jewellery, money, valuable collections.
- Perishable or infested items.
- Animals or plants.
- Items requiring government permits for export/import. 5.2 If such goods are submitted without our knowledge, we may refuse or dispose of them, charging any associated costs.
6. Ownership of Goods 6.1 You guarantee:
- You own the goods, or have authorization from the owner.
- You will compensate us for any claims if this guarantee is false.
7. Charges for Postponement or Cancellation 7.1 Charges apply based on notice given:
- More than 10 working days: No charge.
- 5-10 working days: Up to 30% of removal charge.
- Less than 5 working days: Up to 60% of removal charge.
8. Payment 8.1 Unless agreed otherwise:
- Payment is required in full before removal or storage.
- No withholding of any part of the agreed price.
- Overdue payments incur interest at 4% above the Bank of England base rate.
9. Liability for Loss or Damage 9.1 Standard Liability:
- If value is declared, liability is limited to £25,000 unless agreed otherwise.
- Compensation is based on repair/replacement cost, considering item condition.
- For items in a pair/set, compensation is limited to the affected item only. 9.2 Limited Liability:
- If no value is declared, maximum liability is £40 per item. 9.3 International Removals:
- Standard Liability applies only if a detailed valuation is provided.
- We do not accept liability for loss/damage due to customs or government actions unless negligent.
Further details on liability limitations and exclusions continue in Clause 11 and 12.